Cannot sign in
Confirm you are on app.churchhub.stanjaysolutions.com and using the method connected to the account. Use the password connected to the ChurchHub account, password recovery, or Continue with Google where Google sign-in is configured.
Google returned but ChurchHub did not open
Google authentication and ChurchHub account loading are separate steps. Retry once. If the callback says ChurchHub could not load the account, record the exact time and message; support can distinguish an invalid session, unavailable API, profile-link conflict or membership state.
Confirmation or reset email is missing
Wait a minute, check spam and confirm the typed address. Recovery responses intentionally do not reveal whether an account exists. Request a fresh link rather than repeatedly opening an older one.
Workspace creation did not finish
Do not submit several copies. Refresh account status and check whether the organisation now appears. Workspace creation is atomic, so a failed request should not leave a partial organisation, branch or trial.
A page says permission denied
Confirm the active organisation and branch. Ask an administrator to review membership status, role, explicit grants, explicit denies and scope. Signing in successfully does not imply access to every workspace.
The wrong branch is active
Open the account switcher and choose a permitted branch. If the intended branch is absent, the membership may be branch-scoped elsewhere or the branch may be inactive. An administrator must correct the membership rather than the user editing a URL.
A report is empty or pending
Check filters and source records first. For a pending background report, wait for the generation job rather than creating duplicates. If it fails, include the report name, filters, time and displayed job status in the support request.
Is ChurchHub unavailable?
Check the public Status page for a posted incident. A manual status page may not yet reflect a local or account-specific problem, so include the failing URL, time and response message when contacting support.
Contact support
Email support@stanjaysolutions.com with the page, exact time, organisation/branch context, expected result and the error shown. Screenshots are useful after removing personal data. Never send passwords, access tokens, database URLs or secret keys.